I am a masters student in Information Studies and bought this book to help appreciate the specific problems faced by public library systems in running successful projects. I am thankful to David for writing an outstanding handbook and text. Very rarely do you come across a definitive or iconic text - I can think of Gujerati on basic econometrics or Orwell on writing plain English - but this one deserves the attention of all academic course designers. It is a comprehensive treatment of the key issues, and applies well to the public sector experience in all English speaking countries and not just in the US. Once more, thank you to David.